These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Merchant" or "you") and Softbrains LLC, operating as Veloqo ("Veloqo," "we," "us," or "our"), governing your access to and use of the Veloqo platform, website, APIs, and related services (collectively, the "Service").
By creating an account, clicking "Get Started Free," or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree, do not use the Service.
Veloqo is an AI assistant platform for small businesses. The Service allows you to:
The Service is provided on a subscription basis. We reserve the right to modify, update, or discontinue features with reasonable advance notice.
To access the Service you must create an account and provide accurate, complete, and current information. You agree to:
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
You agree to use the Service only for lawful business purposes and in compliance with all applicable laws and regulations. You must not:
Violation of these restrictions may result in immediate account suspension and may expose you to legal liability.
Message and data rates may apply. Message frequency varies based on your account activity and the number of leads captured.
Reply STOP to opt out of SMS messages. Reply HELP for help.
By enabling SMS notifications in your Veloqo account and providing a mobile phone number, you consent to receive text messages from Veloqo notifying you of new leads, appointment requests, and account alerts. These messages are operational, not promotional.
When your website visitors provide their phone number through the Veloqo widget, they consent to be contacted by you (the Merchant) regarding their inquiry. As a Merchant, you are responsible for:
Merchants may opt out of SMS notifications at any time by replying STOP to any message or by disabling SMS notifications in the dashboard. After opting out, you will receive a single confirmation message.
SMS service is available on major carriers. Carriers are not liable for delayed or undelivered messages.
The Service is offered under the following subscription plans (prices in USD):
All prices are exclusive of applicable taxes. We reserve the right to change pricing with 30 days' written notice to existing subscribers.
Subscriptions are billed monthly in advance on the date of initial sign-up. Unless you cancel before the next billing date, your subscription will automatically renew for another month at the then-current price.
Payment is processed securely by Stripe. By providing payment details you authorise us to charge your payment method on each renewal date. If payment fails, we will retry up to three times before suspending your account.
You may cancel your subscription at any time from the dashboard. Cancellation takes effect at the end of the current billing period. You retain access to the Service until then. We do not provide pro-rated refunds for partial months.
All sales are final except where required by applicable consumer protection law. If you believe you have been billed in error, contact legal@veloqo.ai within 30 days of the disputed charge.
If we offer a free trial, it will be described at sign-up. At the end of the trial, your account will automatically convert to a paid subscription unless you cancel before the trial ends.
The Service, including all software, algorithms, design, trademarks, and documentation, is the exclusive property of Softbrains LLC. These Terms do not grant you any ownership rights. You receive a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes during your subscription.
You retain ownership of content you provide to the Service (e.g., business information, product data, uploaded files). By using the Service, you grant Veloqo a limited licence to process, store, and display that content solely to operate and improve the Service on your behalf.
If you submit ideas, suggestions, or feedback about the Service, you grant Veloqo an irrevocable, worldwide, royalty-free licence to use that feedback without obligation to you.
Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. As a Merchant, you are an independent data controller for the lead and conversation data captured by your widget. You are responsible for your own privacy notices and compliance with applicable data protection laws.
By using the Service, you acknowledge that conversation content may be processed by third-party AI providers (Anthropic, OpenAI) solely to generate responses. These providers are contractually bound to confidentiality and data processing obligations.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND.
To the fullest extent permitted by law, Veloqo expressly disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated responses will be accurate or complete. You are responsible for reviewing all AI-generated content before acting on it or presenting it to customers.
To the maximum extent permitted by applicable law, Veloqo's total liability to you for any claim arising from or related to these Terms or the Service will not exceed the greater of: (a) the amount you paid to Veloqo in the three months preceding the claim, or (b) CAD $100.
In no event will Veloqo be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, loss of goodwill, or business interruption, even if advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability is limited to the greatest extent permitted by law.
You agree to indemnify, defend, and hold harmless Softbrains LLC, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
Either party may terminate these Terms at any time. You may terminate by cancelling your account. We may terminate or suspend your access immediately, without prior notice, if you violate these Terms, engage in fraudulent activity, or if required by law.
Upon termination, your right to use the Service ceases immediately. Sections 7, 9, 10, 11, and 13 survive termination.
These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles. The federal laws of Canada also apply where applicable.
Any dispute arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of Ontario, Canada. You consent to personal jurisdiction in those courts.
Before initiating any legal proceeding, both parties agree to attempt to resolve the dispute informally by contacting legal@veloqo.ai and allowing 30 days for good-faith negotiation.
We may update these Terms from time to time. When we make material changes, we will notify you by email and/or by posting a prominent notice in the dashboard at least 14 days before the changes take effect.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your account before the effective date.
For legal inquiries, contract questions, or to report a Terms violation:
For general support or privacy requests, contact privacy@veloqo.ai.